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Exacta’s Services 

TRANSLATION

TRANSLATION

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Exacta provides high-quality document translation and proofreading utilizing local native speakers and in-country linguists with deep technical expertise. Our translators are carefully selected for their depth of knowledge within particular industries such as health care, insurance, finance, engineering and social work settings.

While we do not heavily rely on machine-assisted translation, our PM team and linguists use SDL Trados, Multiterm, Translation Memory eXchange, and Wordfast among others.

 

Each translation assignment will pass through several steps and check points from the time Exacta receives it, until it is completed. The success of each assignment depends on all the steps within the established metrics being completed successfully.

VRI

VIDEO REMOTE INTERPRETING

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VRI services are available on Scheduled or On-demand basis. This service allows for a more personal interaction experience due to existence of visual context and visual queues. Getting started with our VRI platform is easy; we don’t require purchase or rent of expensive equipment, all you need is internet access, a mobile device, tablet or computer with a webcam. While using Exacta’s high-resolution video and audio connections, you will be able to see and hear the interpreter as if they were right next to you in the room.

 

In addition we provide expertise and 24/7 support to make sure there is help when needed.

 

Exacta provides interpreters certified in American Sign Language Interpretation for on-demand VRI services

TRANSPORTATION

TRANSPORTATION

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Alongside our linguistic services, Exacta has partnerships with transportation service providers to ensure seamless service throughout the entire province of Ontario including the GTA. Exacta will act as the contact company and accept all liabilities for both interpreting and transportation services.

 

All Exacta transportation vehicles operate under license issued by the Ontario Ministry of Transportation. All drivers operate under a class G driver’s license, all drivers’ licenses must be maintained in good standing and all drivers are required to submit a clean driving abstract every 6 months.

 

Additionally, drivers receive and must pass specialized training such as CPR/First aid Certification, Driver Safety, Customer Sensitivity Training, Code of Conduct Training and Environmental Policy

CHAPERONE

CHAPERONE

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Medical centres regularly request to have chaperones present for consultations, examinations or procedures where they feel that one is required according to their chaperone policy. This is done to eliminate potential allegations and complaints by patients and to provide assurance for the patients and medical staff that best practices are being followed at all times and that the safety of everyone remains of paramount importance.

 

Exacta’s chaperones’ are trained professionals and remain present during the entirety of the medical appointment and examination; they are uninvolved and only existing as witnesses. Exacta screens all chaperone candidates carefully for competence, performs background and police checks and ensures that they abide by our privacy/confidentiality policy and have a service agreement on file with us.

OPI

OVER THE PHONE INTERPRETING

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Exacta provides Scheduled and On-demand OPI services for users to connect to qualified and trained interpreters. Professional, courteous and focused on complete and accurate interpretation in any circumstance, our interpreters will provide the very best OPI experience possible:

– OPI Scheduled

  • Pre-booked appointments
  • Calls will be answered by live Exacta team members
  • Rush requests will be connected instantly
  • Most cost-efficient model of OPI

–  OPI On-Demand

  • On-demand connection available 24/7
  • For use during afterhours, weekends and holiday requests
  • Calls will be answered by Interactive Voice Response system
  • Live customer service representatives 24/7
SIGN LANGUAGE

SIGN LANGUAGE

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Exacta provides American Sign Language (ASL) and Quebec Sign Language or Langue des Signes Quebecoise (LSQ) interpreters to Deaf or Hard of Hearing individuals and groups. All Exacta ASL and LSQ interpreters are professionally trained in sign language and are knowledgeable in the language and culture of both Deaf and hearing people. In cases where a deaf person has limited communication skills or uses non-standard ASL or gestures, it may be necessary to use a Deaf interpreter.

 

Exacta fully supports the exclusive employment of qualified ASL professionals who are Active members of the Association of Visual Language Interpreters of Canada (AVLIC). Exacta continues to develop and foster a professional relationship with AVLIC ASL interpreters in order to maintain our strong national coverage. Our network of ASL/LSQ Interpreters are available for emergencies and last minute requests.

LEGAL

LEGAL AND COURT INTERPRETING

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Our legal interpreters are accredited through the Ministry of the Attorney General. They are highly trained, experienced and are qualified to attend court hearings, prison appointments, and visits to correctional facilities.

For emergencies and last minute requests Exacta has always excelled at providing qualified interpreters because of our team’s knowledge, hands-on experience, IT infrastructure along with the availability of our robust roster of qualified interpreters covering over 135 languages and dialects.

 

We continue to develop strong relationships and utilize the services of Interpreters who are certified and accredited to ensure uninterrupted service coverage across Canada.

INTERPRETING

FACE TO FACE INTERPRETING

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Exacta provides Consecutive and Simultaneous forms of interpretation:

  • Consecutive interpretation: the interpreter speak after the source-language speaker has finished speaking and the speech is divided into segments.
  • Simultaneous interpretation (conference interpreting): the interpreter renders the message in the target-language in parallel with the source language, while the source-language speaker continuously speaks.

Face-to-Face interpretation services cover a diverse range of sectors. Our primary fields of expertise continue to be the governmental, medical, insurance, psychological, immigration and legal domains. Exacta also provides services to rehabilitation clinics, multi-disciplinary assessment centers, SIU/Forensics and NGOs.

HOW IT WORKS?

Step 1

Place Request

Place request by phone, fax, email, or online at your convenience and receive confirmation of the order.

Step 2

Processing of Request

Intake department will process your request and import details into our management system

Step 3

Scheduling

Scheduling team will co-ordinate and assign service professionals to the appointment site

Step 4

Reminder Call

We will contact the client/claimant/patient to confirm the appointment details and their attendance

Step 5

Enjoy the Service

Enjoy your requested service that our professional representatives provide. Support is available 24/7

Step 6

Quality Assurance

Upon your request, our Quality Assurance department will provide a report of the assignment
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List of Languages 

We operate in over 160 different languages and dialects all over Canada as of 2019 including the following:

A
Albanian
Amharic
Arabic
Armenian
Assamese
Assyrian
B
Belarussian
Bemba
Bengali
Bosnian
Bravanese
Bulgarian
Burmese
C
Cantonese
Cebuano
Creole
Croatian
Czech
D
Dari
Dogri
Dzongkha
Dutch

E
Edo
Ewe
F
Fante
Farsi
Finnish
French
Fula
G
Ga (Kwa)
Georgian
German
Greek
Gujarati
Guyanese
H
Hebrew
Hindi
Hungarian
I
Igbo
Ilocano
Indonesian
Italian

J
Jamaican Patois
Japanese
K
Kanara
Karen
Kazakh
Khmer (Cambodian)
Kinyarwanda
Kirundi
Korean
Kurdish
Kyrgyz
L
Lao
Latvian
Lingala
Lithuanian
M
Macedonian
Malaysian
Malayalam
Maltese
Mandarin
Mandingo
Marathi
Mongolian

N
Nepali
Nuer
Norwegian
O
Oromo
P
Pashto
Persian
Polish
Portuguese
Punjabi
R
Romanian
Russian
S
Serbian
Sinhalese
Slovak
Slovenian
Somali
Spanish
Swahili
Swedish

T
Tagalog
Taiwanese
Tamil
Tajiki
Telugu
Thai
Tibetan
Tigrinya
Turkish
Turkman
Twi
U
Ukrainian
Urdu
Uzbek
V
Vietnamese
Y
Yiddish
Yoruba

We are constantly adding to our list on a regular basis. Feel free to give us a call to inquire about a language that may not be on the list.